Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains the circumstances under which payments may be refunded for our digital services.

Our platform currently offers three payment options:

All payments are processed through our authorised payment gateway, Razorpay.

Please read this policy before purchasing any service.

2. PathWise Career Assessment – ₹200

The PathWise assessment fee covers one assessment sitting and the personalised report generated from that sitting.

Eligible for a refund

You are eligible for a refund under the following circumstances:

A. Payment successful but assessment unavailable

If your payment is successful but the PathWise assessment is not activated or accessible, Brain's Bee will either:

• Activate the assessment for your account; or
• Process a full refund of ₹200.

B. Duplicate payment

If you are charged more than once for the same assessment sitting, the duplicate payment will be refunded.

C. Assessment not started

If you have not started answering the assessment questions, you may request a full refund within 7 days of the payment date.

Not eligible for a refund

Once you have started answering the assessment questions or the PathWise report has been generated, the assessment service is considered delivered.

In such circumstances, refunds will not be provided for a change of mind.

3. Basic Plan – ₹2,000

The Basic Plan is a one-time purchase that provides access to:

• PathWise
• CareerExplorer
• CollegeCompass
• BluePrint
• Prajna
• LearnMate
• StudySpace
• PulseInterceptor

The Basic Plan does not include ExamPrep, MockBoards or SkillForge.

Eligible for a refund

If you have successfully paid for the Basic Plan but access has not been activated, Brain's Bee will either:

• Activate the Basic Plan for your account; or
• Process a full refund of ₹2,000.

Not eligible for a refund

Once access to the Basic Plan has been activated and the services have been made available to your account, refunds will not be provided solely because of a change of mind or a decision not to continue using the platform.

If you experience technical difficulties accessing the platform, please contact our support team so that we can investigate and resolve the issue.

4. Advance Plan – ₹5,000

The Advance Plan includes all features of the Basic Plan, along with:

• ExamPrep – Competitive examination preparation.
• MockBoards – Board examination practice.
• SkillForge – Skill development and upskilling.

Eligible for a refund

A. Advance Plan not activated

If you have successfully paid ₹5,000 but the Advance Plan has not been activated, Brain's Bee will either:

• Activate the complete Advance Plan; or
• Process a full refund of ₹5,000.

B. Only Basic Plan activated

If you have paid ₹5,000 for Advance but only the Basic Plan has been activated, Brain's Bee will either:

• Activate the missing Advance features; or
• Refund the price difference of ₹3,000.

Not eligible for a refund

Once the Advance Plan has been activated and the additional Advance services have been made available, refunds will not be provided solely because of a change of mind.

If you experience difficulties accessing ExamPrep, MockBoards or SkillForge, contact our support team for assistance.

5. Refund Request Procedure

To request a refund, follow these steps:

1. Contact Brain's Bee through WhatsApp, telephone or our website contact page.
2. Provide the name registered with your account.
3. Mention the service purchased: PathWise, Basic or Advance.
4. Share your payment reference or transaction ID, if available.
5. Briefly explain the reason for your refund request.

Our team will review your request and communicate the applicable resolution.

Customer Support:

• Phone/WhatsApp: 7798002002
• Website: https://brainsbee.com/contact

6. Refund Processing Time

Approved refunds will be initiated through Razorpay to the original payment method used during the transaction, wherever supported.

After approval:

• Brain's Bee will initiate the refund through the payment gateway.
• The refund will be processed according to the payment gateway and banking partner's timelines.
• The amount may take a few working days to reflect in your bank account, UPI account or original payment method.

The actual time taken may vary depending on the payment method and the user's bank.

7. Cancellation Policy

Customers may request cancellation before beginning the PathWise assessment or before activation of a purchased platform plan, subject to the refund eligibility conditions described in this policy.

Once a digital service has been activated or the assessment has been started, cancellation does not automatically qualify for a refund.

8. Technical Issues and Service Availability

If you experience any of the following issues, please contact our support team:

• Payment deducted but service not activated.
• Assessment not opening after successful payment.
• Purchased plan not appearing in your account.
• Advance features missing despite purchasing the Advance Plan.
• Duplicate payment transactions.
• Other technical problems affecting access to purchased services.

We will investigate the issue and provide an appropriate resolution, which may include service activation, restoration of access or a refund where applicable.

9. Policy Exceptions and Legal Rights

Nothing in this policy is intended to exclude or limit any consumer rights or remedies available under applicable Indian laws.

Where a refund or other remedy is required by applicable law, Brain's Bee will comply with the relevant legal requirements.

10. Contact Information

For refund requests, cancellations or payment-related assistance, contact:

Brain's Bee Pvt. Ltd.

Chhatrapati Sambhajinagar, Maharashtra, India.

Phone/WhatsApp: 7798002002

Website: https://brainsbee.com/

Contact Page: https://brainsbee.com/contact

Brain's Bee Pvt. Ltd.

Discover Potential. Develop Skills. Define Your Future.